How To: Retrieve your memories for a LifeWeb

Email - Voicemails & Texts - Facebook - Google Photos - Physical photos & other items - Your computer


Condolence Emails

If you received memories, photos, or condolences via email after your loved one passed away, we have an easy way to get them onto their LifeWeb. Just send the emails you’d like to upload to with the first and last name of your loved one as the subject line. To find these emails more easily, go to your email search bar and enter the “firstname lastname” of your loved one, with quotation marks.

If you have many emails, you can forward all at once by first creating a folder to save them in, then forwarding the entire folder. Here’s how for different email providers:



Voicemail Messages

Thanks to technology, there are plenty of ways to preserve a voicemail from a loved one, or their outgoing voice message. Here are a few options to consider:

  • Option 1: The easiest way is to play the voicemail on speakerphone next to a recording device such as your computer’s microphone or another phone’s voice recorder. Simply play the voicemail and record the message. While this is an easy method, the sound quality isn’t the best.

  • Option 2: If your cell phone supports “Visual Voicemail”, you may have the option to easily save voicemail messages on your phone from your loved one. Follow the link for your phone type to learn how:

  • Option 3: To preserve and upload your loved one’s outgoing voice message, we recommend using VMSave. Navigate to the website, and enter your loved one’s phone number. Their phone will receive a call that will save their outgoing voicemail message as an MP3 audio file.

Once you have created the audio file, download it to your computer or phone and upload the file to your loved one’s LifeWeb via their contribution page.

Text Messages

There are many different work around ways to save you text messages. For sharing your messaged moments onto a LifeWeb we recommend taking a screenshot of the text messages, and uploading that image to the LifeWeb.

  • On iPhone: To take a screenshot on an older iPhone, hold down the sleep/wake and home buttons at the same time until you see the screenshot drop into your photo roll. To take a screenshot on a newer iPhone—the models without a home button—press and hold the button on the right side of your phone, then click the volume up button on the left. Release both buttons and you should see your screenshot drop into your photo roll.

    To archive a whole conversation: Scroll down to the most recent messages in the chat in question. Screenshot. Scroll up. Repeat as many times as necessary.

  • On Android:



Facebook Memorial Pages & Groups

If your community created a Facebook group or page to share memories, we offer services to re-collect, organize, and add those memories to your loved one’s LifeWeb. If you would like to have these memories stored on LifeWeb where we’ll bring them to life, send us an email at

Find Photos of Your Loved One

  • Go to the Facebook search box and type in "Photos tagged with FirstName LastName" without the quotation marks to view photos that specific Facebook Friend is tagged in. Replace "FirstName LastName" with the name of your loved one. Facebook displays suggestions as soon as you start typing a name.

  • Save these photos to your computer for upload to LifeWeb. First, create a folder on your computer for the images. Then,right click” onto the image you would like to save on Facebook and select “Save image as…”, then select the folder you created as the destination to save to.

Memorialized Facebook Profile

Your loved one’s Facebook profile can be memorialized after they pass away, which preserves their page and notifies Facebook to not include them as suggested invitees for events, etc. If your loved one appointed someone to be the legacy contact of their Facebook profile before they passed away, this legacy contact can memorialize the page and download its contents, if desired, so that the photos on the profile can be added to their LifeWeb page. Learn more about how to memorialize the Facebook profile of a loved one.



Google Photos 

Google Photos is a photo sharing and storage service developed by Google, with free storage and automatic organization for your photos. If you already have a Google account (e.g., you use Gmail), you may already have sort-able photos to find the memories of your loved one.  

To find photos of your person:

  1. On your computer, sign into your Google account and navigate to

  2. At the link, you’ll see a row of faces. If you have a photo of your person already stored in Google Photos, you should see their face eventually; keep scrolling down to see more faces until you find them. If you do not see your person, you may need to upload a photo of them to Google Photos and label their face.

  3. Once you find the face of your loved one, click on it to see additional photos you have of them stored in Google Photos.

  4. Create an album of photos of your person that you would like to upload to LifeWeb. 

Note: If you don't see a row of faces, or no face groups have been recognized, you’ll need to turn on face grouping.

To upload photos from Google Photos to LifeWeb:

  1. Go to the “Contribute a Memory” LifeWeb page for your loved one. 

  2. When prompted to select photos to upload, choose “Connect with Google Photos”.

  3. Select the album you just saved.

  4. Select the photos you’d like to upload to the LifeWeb, or the entire album. 


On your computer 

Feature coming soon! Using facial recognition, we’ll easily find photos of your loved one within the 1,000’s of photos already stored on your computer. Searching for photos on your computer has never been easier. Interested in this feature? Click YES to let us know.